Employment
Job Descriptions
Summary
- Health Center Manager
- Clinician
- Health Center Assistant
- Development Assistant
- Director of Development
- Field Coordinator
- Accounting Manager
- Community Health Educator
- Regional Director of Health Services
- Administrative Coordinator for Medical Services
Position Title: Health Center Manager
SALARY: Negotiable
STATUS: Full- time; exempt.
DESCRIPTION OF DUTIES:
Primary Duties*:
Health Center Management: provide direct management
of the center. Responsible for overall efficient operations, fiscal
performance, professional environment, staff selection and development,
and maintenance of equipment, supplies and facility. Conduct periodic
patient flow assessments for quality improvements. Provide direct patient
care as appropriate.
Personnel Management: hire, train, schedule, and evaluate non-clinician and volunteer personnel. Participate with Vice President for Medical Services (VPMS), Lead Clinician and Medical Director in the hiring, training and evaluation of clinician staff. Directly supervise clinicians in all areas except medical judgment, which is to be evaluated by the Medical Director. Delegate responsibilities among center personnel. Authorize all personnel- related actions, including time sheets. Conduct periodic and annual performance evaluations and competency reviews.
Operations and Staffing: determine patient, clinician and employee schedules for effective and efficient health center operations and patient services within affiliate standards and guidelines. Assess and recommend staffing patterns and periodically reassess needs for adequate staffing of health center operations. Train and interpret new services policies for staff, volunteers and patients.
Staff Supervision: ensure staff productivity via prospective performance tracking, and provide ongoing supervision and training to achieve productivity standards. Demonstrate ability to manage and supervise people, giving support, evaluating, and holding employees accountable while maintaining high morale and productivity.
Fiscal Management: develop annual budget and business plan, under instruction of the VPMS. Monitor and adhere to established budgets through reports, justifications and action plans to address variances in operations and related information at the center level. Oversee insurance billing procedures, adhering to affiliate standards and resolving overdue accounts in a timely manner. Establish and maintain information systems in current and accessible manner. Complete related reports, as requested.
Quality Management: Participate in PPHS’s Quality anagement Committee. Maintain PPHS quality management guidelines for lab and medical services. Monitor quality of patient care provided by health center staff. Evaluate customer concerns on a regular basis, addressing complaints as required. Compile, monitor, evaluate and respond to patients services audits and activities at the center level. Manage abnormal pap smear follow-up/ referral system in accordance with PPHS guidelines. Complete patient statistical reports, as requested.
Agency Representation and Marketing: participate
in PPHS health center management meetings. Consult with administrative
staff to solve problems and recommend adjustments to PPHS clinical and agency
programs. Participate in and identify opportunities for media and promotional
activities to market PPHS services and/ or to enhance PPHS’s
image. Participate in all meetings, engagements, and other related
forums for health center services provision, expansion, and program development.
Other duties as assigned by the VPMS.
Secondary Duties*:
- Review current trends, data sources and funding information on family planning services in the USA, North Carolina, South Carolina, West Virginia and local community to ensure appropriate proposals for PPHS services adjustments and/ or expansion.
- Assist VPMS to review and evaluate Medical Services Department forms,
systems, protocols for
modification and refinement to ensure effective and efficient client services. - Assist in the staffing of and represent PPHS in community education and outreach activities designed to enhance and develop patient recruitment and retention.
- Participate in the outreach and evaluation of managed care and other health care contracting for PPHS’s reproductive health services.
- Additional duties, as assigned by VPMS.
QUALIFICATIONS:
Ability to perform the duties described above. A typical means of acquiring
those skills would be:
Bachelor’s degree, preferably in management and 3-5 years supervisory/
management experience, with one year in a health care environment preferred.
REQUIREMENTS:
- Ability to manage multiple program
services and tasks;
Attention to detail; - Ability to respond appropriately to changing situations;
Great communication skills, both oral and written; - Ability to relate to diverse constituencies;
- Ability to self-motivate, work independently and as a team member;
- Commitment to department goals regarding quality, productivity and customer service;
- Willingness to work evenings and Saturdays;
- Commitment to the mission and philosophy of Planned Parenthood, including supporting fully a woman’s right to choose abortion.
Position Title: Clinician
SALARY: Negotiable
STATUS: Full- time/Part-time; exempt.
DESCRIPTION OF DUTIES:
Primary Duties*:
With the collaboration of the center manager (CM), lead clinician, vice president for medical services (VPMS), medical director and supervising physician, the Clinician functions in an expanded role in the area of ambulatory reproductive health care. Working within the context of PPHS medical protocols, s/he will provide primary reproductive health care for women of all ages, limited reproductive services for men of all ages, and limited primary care for men and women of all ages.
Responsibilities
1. General
- Secures a complete health history, including obstetric, gynecologic, contraceptive, medical, surgical, sexual, family health, and psychosocial; and records findings accurately and succinctly.
- Performs physical examinations with special emphasis on the reproductive system, including breast examination, pelvic examination, cancer screening tests, diagnosis of sexually transmitted infections (STIs), and other types of more specialized procedures as may be indicated by medical policy.
- Performs, orders, and interprets diagnostic studies as indicated and permitted by PPHS medical protocols.
- Recognizes and treats minor deviations from the normal, using prescribed protocols and consulting with the physician as needed.
- Provides relevant health instruction to include family planning, nutrition, sexual counseling, and principles of health promotion and maintenance.
- Collaborates with the PPHS department of medical services, health center team and other community agencies and resources (e.g., physicians, local health departments, social service, nutritionists, dentists, and parent education groups), through joint planning and coordination of activities, in providing comprehensive care.
- Works to insure understanding and acceptance, by colleagues, other professionals, consumers, and the community at large, of the role of the Clinician.
2. Specific
- Obtains a general health history, performs a general screening physical examination, and obtains and/or interprets appropriate diagnostic procedures and laboratory tests.
- Provides general health supervision, health maintenance, education, and counseling to women during the life cycle.
- Recognizes common non-gynecological medical problems and other deviations from normal and provides management or referrals as appropriate.
- Obtains a gynecological history, performs a gynecological examination, and obtains diagnostic studies and laboratory tests relevant to gynecology.
- Recognizes gynecological deviations from normal, formulates a diagnosis in collaboration with a physician, and provides education and management, or refers when appropriate.
- Provides education and appropriate management for women and men in need of reproductive related services, including fertility control, infertility, and sexually transmitted infections.
- Obtains an obstetric history, performs a prenatal examination, and/or interprets appropriate diagnostic procedures and laboratory tests relevant to obstetrics.
- Provides appropriate prenatal and postpartum education and management for women with low risk pregnancies.
- Screens for high risk pregnancies and pregnancy complications, identifies deviations from normal, and refers or collaborates with a physician on prenatal and postpartum education and management when appropriate.
- Interprets scientific studies based on knowledge of basic research principles.
- Recognizes ethical, legal, and professional issues inherent in providing care to women throughout the life cycle.
3. Qualifications
- License or certification for physician, advanced nurse/ PA practice within the state of health center assigned: North Carolina, South Carolina, West Virginia.
- Physician, Nurse practitioner, Physician’s Assistant, Certified Nurse Midwife training and subsequent experience in reproductive health care.
- NCC certification (or certification by another recognized body) recommended but not required.
Position Title: Health Center Assistant
WAGES: Negotiable
STATUS: Full- time/Part-time, non-exempt.
DESCRIPTION OF DUTIES:
The Center Assistant (CA) is responsible for assisting the Center Manager (CM) in all aspects of the Center’s operations. CAs are cross-trained in all areas of customer service, reception, phones, appointment scheduling, medical records, laboratory, quality control, informed consent, provider assistance. CAs cross- function in these areas on a rotating basis in the assigned health center/s.
SPECIFIC DUTIES:
- Provides excellent customer service, eliciting client needs, and educating clients on Planned Parenthood services & community resources.
- Provides education in a non-judgmental manner to patients by providing support and information on reproductive and sexual health issues, including birth control methods, pregnancy options including abortion, STI's/HIV and safer sex.
- Provides telephone coverage for incoming calls, request for Center appointments and also other information calls that may require education about PP services and/or appropriate referrals, within or outside Planned Parenthood.
- Performs receptionist duties for the Center by following the established appointment schedule system, greeting patients in a welcoming and courteous manner, maintaining the patient log, preparing medical records, and answering incoming telephone calls.
- Responsible for patient fee receipts; reconciliation of computer journal sheet with daily deposits and timely reporting of same to Finance Department.
- Conducts patient interviews and completes all necessary forms and records for patient services in an efficient and accurate manner.
- Obtains blood and urine specimens; performs venipuncture and IM injections under supervision of Clinician.
- Prepares patients for exams and assists in completing patient work-ups, i.e., blood pressure, weight/height, temp, blood draws, medical history, etc.
- Follows Center procedures for the completion and follow-up of lab work including the provision of results to patients.
- Follows center procedures for the processing and provision of OTC and prescription medications and birth control supplies.
- Assists in assuring the Center remains in working order by maintaining an adequate stock of Center supplies.
- Assists in maintaining an attractive and comfortable appearance of the Center.
- Assists Center Manager in the development and implementation of new staff training.
- Participates in developing and implementing non-medical procedures for operation of Center, (e.g. medical records management, billing, waste management, quality and risk management, informed consent, marketing, education and outreach).
- Works as a team member to meet or exceed center productivity and customer satisfaction goals.
- Participates in maintaining uniform patient record systems, e.g. computer data, patient filing system
- Participates in departmental and interdepartmental committees, which affect or determine policies and procedures related to the delivery of reproductive health care to the consumer and to the success of PPHS.
- Participates in routine upkeep and regular housekeeping of center.
- Special projects/ other duties as assigned by Center Manager.
QUALIFICATIONS:
Customer service experience. CMA, CNA, relevant Health Care, or other customer service experience or equivalent educational background. Demonstrated ability to relate to persons of diverse backgrounds and ability to communicate effectively with others. Must be able to work well under pressure. Understanding of, and strong personal commitment to reproductive rights and the goals and philosophies of Planned Parenthood.
Position Title: Development Assistant
WAGES: Negotiable
STATUS: Full- time/Part-time,
non-exempt
Summary
Responsible for providing administrative support to the Director of Development in securing private funding for the affiliate, with a special emphasis on development services, including database management, direct mail programs, special events, research and office systems.
Responsibilities
- Manage the donor database system, including data entry of donors, prospects, and gifts; and create tracking systems, reports, and queries.
- Process acknowledgements for donor gifts, including thank you letters.
- Assist in implementing gift club programs, annual appeals, direct mail and other major initiatives that cultivate, secure and steward individual donors.
- Logistical coordination of special events, working with key volunteers as assigned.
- Research prospective individuals, corporations and foundations with web-based computer program.
- Provide excellent customer service in communicating with supporters as directed.
- Maintain supplies as needed to support the Development Departments.
- Maintain copies and files of development documents as directed.
- Assist Director of Development in securing the necessary information to write grant proposals and manage the compliance process for grant reporting.
Qualifications:
Database skills necessary. Organizational skills and college degree required. Understanding of and strong personal commitment to reproductive rights and the goals and philosophies of Planned Parenthood.
Position Title: Director of Development
SALARY: Negotiable
STATUS: Full- time; exempt.
Summary:
Responsible for planning and implementing a fundraising development program with an emphasis in selected sites that secure private funding for general operations, special campaigns and restricted priorities. Reports to Vice President of Development.
Responsibilities:
- Implementing initiatives in selected sites and affiliate-wide for identifying, qualifying, cultivating, stewarding, soliciting and recognizing gifts from individuals, foundations and corporations.
- Assist the Vice President for Development in setting fundraising goals, creating affiliate-wide strategic development plans, establishing fundraising systems to support the sustainability and expansion of PPHS, and engaging the Board of Directors.
- Direct annual and special appeals and other initiatives in selected sites to prospects and donors to secure and expand PPHS support base.
- Develop and build an individual major donor program in selected sites.
- Direct special events in selected sites that contribute to expanding and stewarding the donor base and raising public awareness.
- Build and secure foundation and corporate support in selected sites and affiliate-wide, including preparation of grant proposals and compliance with grant reporting.
- Support efforts to raise public awareness and political influence in collaboration with Education and Public Policy staff.
- Provide expert advice on creation of promotional materials and marketing efforts that raise visibility and support for PPHS.
- Collaborate directly with CEO, Board of Directors, and Managers as appropriate to facilitate soliciting and securing private funds for selected sites and affiliate-wide projects.
- Provide leadership role in assigned affiliate-wide development projects.
- Motivate and coordinate efforts of volunteers involved in raising funds and public influence.
- Ensure compliance with rules and regulations governing fundraising by a 501c3 organization.
Position Title: Field Coordinator
WAGES: Negotiable
STATUS: Full-time; non-exempt.
Summary:
The NC Field Coordinator will play an integral role in advancing reproductive health in North Carolina. The Field Coordinator will increase people’s awareness of current reproductive health and rights issues, mobilize them in support of reproductive health care and justice, and cultivate their long-term involvement with Planned Parenthood. The Field Coordinator will have the technical support of and direction from Planned Parenthood Health Systems’ public affairs staff, and will benefit from the experience and models from Planned Parenthood Federation of America.
Responsibilities:
- Develop and implement a grassroots program to engage staff, volunteers and clients to expand and support Planned Parenthood’s legislative agenda.
- Under the guidance of the Public Affairs Coordinator, the Field Coordinator will monitor legislative activities relating to reproductive health and justice; organize legislative visits, letters, phone calls and e-mails from constituents when appropriate.
- Recruit activists to join and participate in the “Planned Parenthood Action Network”.
- Lead advocacy and messaging trainings to provide supporters with the necessary information and confidence to act as ambassadors in their local communities.
- In collaboration with Planned Parenthood Health Systems’ Community Health Educator, establish VOX campus chapters and provide on-going support and mentoring to VOX leaders.
- Provide leadership and participate actively in community coalitions to broaden support for issues of concern to Planned Parenthood.
- Coordinate implementation of a 2008 Get Out the Vote plan.
- Maintain consistent communication with public affairs staff and other coalition partners.
The position is based out of Charlotte, North Carolina and will require some evening and weekend hours.
Qualifications:
The individual will be committed to the values and mission of Planned Parenthood and demonstrate the following skills and abilities:
- Excellent oral and written communication skills
- A creative approach to problem-solving, including analytic, strategic and planning skills along with demonstrated aptitude for taking the initiative on projects
- Experience and demonstrated skill in leadership development, volunteer development, and building active participation of leaders in campaigns
- Good personal organization, time management and planning skills
- Ability to work independently, as well as part of a team
- Ability to work on multiple projects simultaneously
- Ability to meet deadlines and respond to changing priorities as may arise
- Ability to interact positively with a wide range of people
- Fluency in Microsoft Office applicants (Word, PowerPoint, Excel); Internet skills
REQUIREMENTS:
Experience: Grassroots organizing, volunteer/leadership development, political/issue campaigns, media relations
Education: Bachelor’s degree from an accredited college or university.
Position Title: Accounting Manager
WAGES: Negotiable
STATUS: Full- time/Part-time, non-exempt
Summary
Maintain accurate and current financial records of the organization. Reports to the VP for Finance and Human Resources
Duties and Responsibilities
- Maintain general ledger using computerized accounting system.
- Manage Accounts Payable: code invoices, enter into system, generate timely payments, field calls from vendors.
- Complete 1099s for contractors.
- File sales and use taxes and reimbursements for sales tax.
- Complete bank reconciliations.
- Enter payroll into the GL.
- Other duties as assigned by Director of Finance and Human Resources.
Qualifications needed:
Education: Minimum of high school diploma or equivalent. Prefer Associates Degree accounting or bookkeeping.
Experience: Minimum of 2 years computerized accounting/bookkeeping experience. Must have working knowledge of personal computers and be familiar with common software. Experience with Solomon desired.
Personal: Understanding of and commitment to PPHS goals and mission. Must be able to prioritize and have good communication and organizational skills. Must be able to work independently as well as part of a team.
Vision: Must be able to read and analyze data daily.
Hearing and Speaking: Required to hear telephone and communicate with staff and public daily via telephone and in person.
Agility and Dexterity: Must be able to input and retrieve data daily. Required to perform written communication and use office equipment necessary to the performance of job duties (computer, printer, fax, telephone, calculator, postage meter, copy machine).
Mental: Ability to read, comprehend and analyze data daily.
Position Title: Community Health Educator
WAGES: Negotiable
STATUS: Full-time
Summary
Planning and coordinating community health education programs, outreach and marketing.
Duties and Responsibilities
- Recruit and train teens to implement Teens Taking Action program.
- Develop and implement educational programs on family planning, sexually transmitted infections, and human sexuality for community agencies, religious groups, schools, colleges and health professionals.
- Complete a minimum of 4 outreach activities per month to underserved areas.
- Keep accurate, current monthly records of all education and outreach activities and submit to VP for Education monthly.
- Participate in creating a favorable climate in the community that will promote responsible human sexuality by representing PPHS’s mission, goals and commitment to community health education on councils and networks in appropriate county.
- Initiate, develop and maintain relationships with other community agencies and groups.
- Attend relevant trainings, as assigned by VP for Education and participate in monthly in- house meetings.
- Serve as a community liaison for PPHS.
- Other duties as assigned by VP for Education.
Qualifications needed:
Education: Bachelor’s degree required in related field- education, human services or health education.
Experience: Prefer experience in community outreach, presentation implementation, and community organizing.
Personal: Understanding of and commitment to PPHS goals and mission. Ability to work with diverse populations. Good communication and organizational skills. and organizational skills. Must be able to work independently as well as in a team.
Vision: Required to read and analyze data daily. Required use of automobile daily.
Hearing and Speaking: Required to hear telephone and communicate with staff and public daily via telephone and in person.
Agility and Dexterity: Physical dexterity to write input and retrieve data from computer and operate office equipment daily.
Lifting and Moving: Must be able to lift 40 lbs. unassisted
Mental: Ability to write read and comprehend and analyze data daily.
Position Title: Regional Director of Health Services
Responsible for operations, medical compliance and financial position of all health centers within the designated region. One center within assigned region is identified as the home site, and direct supervision for this site and staff is provided. 75% of her/ his time is spent in this role. 25% of her/ his time is focused on supervision and support for the Health Center Managers assigned to the other sites within the region. The Regional Director also supervises a Lead Clinician and Health Center Assistant to provide support for all centers in the region. The Regional Director reports directly to the Vice President for Medical Services.
- Region 1--Greensboro, Winston Salem, Raleigh, Wilmington
- Region 2--Asheville, Charlotte, Columbia, Charleston
- Region 3--Roanoke, Blacksburg, Lynchburg, Charlottesville, Vienna
Administrative Coordinator for Medical Services
Primary Function/Purpose
Provides administrative and secretarial support to Vice President for Medical Services (VPMS) and Medical Services Administrative Staff. Provides word processing for correspondence and reports, develops and maintains electronic and hard copy files. Receives, screens and forwards phone calls. Coordinates staff meetings and travel schedules.
Duties and Responsibilities
- Provides administrative support to the VPMS, including calendar and voicemail. Assists with her/his travel arrangements and expense reports.
- Provides general administrative support to Medical Services administrative staff as needed.
- Word processes correspondence, reports, and special projects; proofreads; composes correspondence.
- Organizes and maintains schedule for administrative work for the Department. Maintains electronic, consolidated department calendar for MSA.
- Ensures timely submission of required documents for department to PPFA and other PPHS Departments.
- Receives and processes incoming data for routine and special departmental projects.
- Receives and processes monthly activity reports from Health Center Managers, AMD, Lead Clinician and Director of Staff Training.
- Assists in the review, revision and development of department’s standardized Forms. Maintains current library of forms and resources as well as archive required by PPFA.
- Assists in the annual update, production and distribution of the PPHS Medical Manual.
- Maintains Annual Quality and Risk Management Calendar for Department; receives and processes audit summaries and checklists from all Health Centers.
- Develops and coordinates department-wide Client Satisfaction Survey twice yearly; receives and processes data, presents findings.
- Answers, screens and forwards phone calls to appropriate staff, providing basic information regarding the department.
- Sorts and routes mail.
- Sets up and handles logistics for meetings.
- Oversees ordering and maintenance of all MSA office equipment and supplies; oversees building maintenance for MSA offices.
- Maintains electronic and hard copy filing systems.
- Prepares materials for internal and external meetings. Maintains library of meeting agendas and minutes for department.
- Completes other duties, as assigned by Supervisor.
Position Scope: Responsible for performing day-to-day activities to support the department’s programs and projects. Supervisor determines objectives to be achieved and sets incumbent’s priorities.
Problem Solving: Independently solves routine problems and selects solutions from a variety of established standards and procedures.
Knowledge: Job duties require familiarity with departmental procedures and policies to ensure work meets all standards. Duties vary significantly from day-to-day and involve specialized skills learned through school and training.
Fiscal Responsibility: Responsible for making routine, relatively low cost expenditures (such as office supplies and equipment, postage, meeting and travel arrangements, etc) with prior approval from supervisor.
Contacts: Incumbent works primarily with staff within MSA and Department. Performance affects how well both are able to achieve their work goals. The nature and extent of external contacts is well defined by supervisor and require tact and courtesy. External contacts are primarily to exchange information or follow up for others. Recognizes the value of diversity and maintains relationships with staff and external audiences that respect individual dignity.
Supervision: Supervises volunteers in clerical tasks for MSA.
Position Requirements
Education: Bachelor’s Degree is required.
Experience: Two to Four years of directly-related, progressively responsible secretarial and administrative support experience is required.
Related Skills or Knowledge: Computer proficiency including MS Office Applications (Word, Excel, Outlook, Front Page, Powerpoint) as well as database skills. Excellent organization, written and oral communication, interpersonal and customer services skills. Ability to handle multiple tasks simultaneously, work well under pressure, meet deadlines and prioritize assignments. Proficient with standard office equipment and procedures.
Personal: Commitment to mission and goals of Planned Parenthood Health Systems, Inc. Must effectively work independently, within groups and on teams. Tolerance of, support for and sensitivity to diversity.
Physical: Vision, Hearing, Speech, Agility and Dexterity: Must be able to use computer and office equipment on a daily basis. Must read and analyze data. Must be able to hear telephone and communicate via telephone and in person. Must input and retrieve data daily. Must perform written communication daily.
Mental: Must read, comprehend and analyze data daily.